Refund Policy

Approx. 4 min read

Refund Policy
Startup24 Support Private Limited

1. Purpose

This Refund Policy ("Policy") outlines the conditions governing cancellation requests, refund eligibility, and payment-related matters for all services offered by Startup24 Support Private Limited ("Company", "we", "our", or "us").

By purchasing or using our services, each customer, client, or user ("Client", "you", or "your") acknowledges and agrees to the terms stated in this Policy.

2. Applicability

This Policy applies to all professional, advisory, digital, and business support services provided by the Company, including but not limited to:

Startup India / DPIIT registration assistance
Government funding, subsidy, and compliance support
Legal, regulatory, and business advisory services
Branding, website development, and design services
SEO, paid marketing, social media, and lead generation services
Business planning, strategic consulting, and documentation support

3. Service Activation

A project or service shall be considered active once any of the following occurs:

Initial consultation, onboarding, or strategy discussion has taken place;
Client documentation, information, or required materials have been submitted;
Internal resources, personnel, or project planning have been assigned;
Drafts, submissions, deliverables, or execution work has begun.

Upon activation, the Company commits time, resources, operational costs, and expertise toward service delivery.

4. Payment Structure

Payments made to the Company are treated as compensation for:

Professional expertise and consultation
Administrative and operational allocation
Strategic planning and execution
Resource deployment and project handling

Unless expressly agreed in writing, all payments are generally non-refundable except under circumstances specifically stated in this Policy.

5. Non-Refundable Categories

Refunds shall ordinarily not be available for:

Services already initiated, processed, or completed
Consultation sessions after they have been delivered
Customized solutions or project-based assignments
Digital marketing campaigns after setup or launch
Branding, website development, or intellectual deliverables once work has commenced
Funding approvals or investment outcomes
Filing, compliance, or registration services after documentation or applications are processed

6. Client Responsibilities

To ensure timely execution, Clients must provide:

Accurate documents and information
Prompt approvals and feedback
Required clarifications and communication
Cooperation throughout the project timeline

The Company shall not be responsible for delays, service limitations, or failed deliverables resulting from Client inaction, misinformation, or delay. Refunds shall not apply in such situations.

7. Circumstances for Refund Consideration

Refund requests may only be reviewed under limited situations, such as:

Duplicate transactions or accidental overpayments
Payment processing errors
Verified inability of the Company to begin the agreed service due to internal operational constraints

All refund requests must be formally submitted via email with payment proof and relevant details.

Official Contact: sales@startup24support.com

8. Milestone or Phase-Based Projects

For services delivered in multiple phases:

Payments for completed milestones remain non-refundable
Refunds, where approved, may only apply to unstarted portions
The Company may deduct fees proportional to work already completed, resources allocated, or expenses incurred

9. Cancellation Terms

9.1 Before Service Begins

Clients may request cancellation at least 48 hours before the scheduled start date. Approval remains subject to internal review.

9.2 After Service Begins

Once service execution has started, cancellation may stop future work but shall not entitle the Client to a refund for completed or ongoing work.

9.3 Consultation Bookings

Missed consultations, no-shows, or cancellations within 48 hours are generally non-refundable and may not qualify for rescheduling.

10. Approved Refund Processing

If a refund is approved:

Payment will be returned through the original payment method where feasible
Processing may require approximately 15-30 business days
Banking charges, gateway fees, taxes, or statutory deductions may be excluded where applicable

The Company is not responsible for delays caused by external financial institutions.

11. Payment Disputes and Chargebacks

Clients agree to contact the Company before initiating:

Chargebacks
Payment disputes
Banking reversals

Unauthorized disputes or fraudulent reversals may constitute a contractual breach, and the Company reserves the right to pursue legal recovery measures.

12. External Factors and Force Majeure

The Company shall not be liable for service disruption, delay, or non-performance caused by events outside reasonable control, including but not limited to:

Government policy changes
Regulatory amendments
Third-party platform failures
Technical outages
Natural disasters or emergencies

Such circumstances shall not automatically create refund obligations.

13. Governing Law and Jurisdiction

This Policy shall be interpreted in accordance with the laws of India.

Any disputes arising under this Policy shall first be addressed through mutual resolution efforts. If unresolved, disputes shall fall under the exclusive jurisdiction of courts located in Ahmedabad, Gujarat.

14. Priority of Agreements

Where separate signed contracts, proposals, or service agreements exist:

Those agreements shall take precedence over this Policy in case of conflict
This Policy shall operate as a supplementary governing document

15. Policy Modifications

The Company reserves the right to revise, amend, or update this Refund Policy at its discretion without prior notice.

Clients are advised to review this Policy periodically to remain informed of any changes. Continued engagement with the Company's services following any revisions shall constitute acceptance of the updated Policy.