Terms & Conditions

Terms & Conditions
Startup24 Support Private Limited
Email: sales@startup24support.com
Website: <www.startup24support.com>

Introduction

Welcome to Startup24 Support Private Limited ("Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, digital platforms, consultancy services, compliance support solutions, documentation assistance, startup advisory services, registration services, legal support, and all associated offerings provided by the Company.

By accessing our website, communicating with our representatives, purchasing our services, or engaging with Startup24 Support Private Limited in any capacity, you ("Client," "User," "Customer," or "Service Receiver") acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any portion of these Terms, you must immediately discontinue use of our website and services.

1. Definitions

For the purposes of these Terms:

Company / Service Provider:
Refers to Startup24 Support Private Limited, including its directors, employees, affiliates, consultants, authorized partners, and representatives.

Client / Service Receiver:
Refers to any individual, startup, enterprise, organization, or legal entity availing or intending to avail services from the Company.

Services:
Includes but is not limited to startup registration, business compliance, legal documentation, tax registrations, licensing, certification support, government scheme consultation, advisory services, execution services, and business process support.

Website:
Refers to the official online platform, communication channels, and digital assets operated by Startup24 Support Private Limited.

2. Scope of Services

Startup24 Support Private Limited provides professional business support and consultancy services tailored to specific client requirements. Services may include:

• Startup India registration assistance
• DPIIT recognition support
• GST registration and compliance
• FSSAI licensing assistance
• MSME/Udyam registration
• ISO certification support
• Trademark and intellectual property guidance
• Company incorporation services
• Legal documentation and agreements
• Taxation and compliance consulting
• Funding and government scheme advisory
• Specialized business consulting services

All services are customized and may vary depending on client requirements, legal frameworks, regulatory standards, and documentation quality.

3. Eligibility

By using our services, you confirm that:

• You are legally competent to enter into binding agreements
• All information and documentation provided by you are true, accurate, and current
• You possess lawful authority to represent your business or organization where applicable
• You shall comply with all relevant laws and regulations

The Company reserves the right to refuse service to any individual or entity found providing false, incomplete, misleading, or fraudulent information.

4. Client Responsibilities

The Client agrees to:

• Provide accurate personal and business information
• Submit valid documentation within requested timelines
• Respond promptly to Company communications
• Fulfill payment obligations as agreed
• Cooperate during execution processes
• Ensure lawful use of all services provided

Failure to comply may result in delays, suspension, cancellation, or termination of services without refund.

5. Pricing Structure and Commercial Terms

Service fees are determined based on:

• Nature of service requested
• Scope and complexity of work
• Government or third-party charges
• Documentation volume
• Urgency and turnaround timelines
• Customization requirements

All quotations are case-specific and may vary between clients. The Company reserves the right to revise pricing, service packages, or commercial terms without prior notice.

Additional government fees, statutory charges, or third-party expenses are separate unless explicitly stated otherwise.

6. Payment Policy

All payments must be made exclusively to officially authorized payment channels under the registered name of Startup24 Support Private Limited.

Accepted Payment Modes:

• Official business bank account
• NEFT / RTGS / IMPS
• Authorized payment gateways
• Approved digital business payment methods

Important Payment Disclaimer:

The Company shall not be liable for any losses, fraud, or disputes arising from:

• Payments made to personal accounts
• Unauthorized agents or intermediaries
• Incorrect payment details not officially provided by the Company
• Fraudulent third-party representations

Clients are solely responsible for verifying payment authenticity.

7. Refund and Cancellation Policy

Refund requests shall be reviewed according to service stage, operational progress, resource allocation, and work completed.

Refund decisions may depend on:

• Documentation already processed
• Government fee payments completed
• Consultation or advisory services rendered
• Internal execution costs incurred
• Applicable service agreements

Refunds are not automatic and are solely subject to Company evaluation. Certain services may be non-refundable once initiated.

8. Information Collection and Privacy

To facilitate efficient service delivery, the Company may collect:

Personal Information:

• Name
• Phone number
• Email address
• Business details
• Identity documents
• Financial records where required

Technical Information:

• IP address
• Device details
• Browser information
• Cookies
• Usage behavior
• Website interaction analytics

Collected data may be used for:

• Service execution
• Communication
• Compliance obligations
• Customer support
• Security purposes
• Internal analysis and service improvement

The Company shall implement commercially reasonable safeguards but does not guarantee absolute data security.

9. Confidentiality

Startup24 Support Private Limited shall make reasonable efforts to protect sensitive client data and confidential documents.

However, the Client acknowledges that:

• Digital communications may carry inherent risks
• Regulatory disclosures may be legally required
• Third-party portals may have separate security policies

The Company shall not be liable for breaches caused by factors beyond reasonable operational control.

10. Intellectual Property Rights

All content, website materials, trademarks, service processes, templates, legal drafts, designs, logos, and proprietary systems developed or provided by Startup24 Support Private Limited remain the exclusive intellectual property of the Company.

Users may not:

• Copy
• Reproduce
• Republish
• Sell
• Modify
• Redistribute
• Commercially exploit Company materials without prior written authorization

Violations may result in legal proceedings.

11. Service Limitations and Disclaimer

Startup24 Support Private Limited provides advisory and execution assistance on a best-effort basis.

The Company does not guarantee:

• Government approvals
• Registration success
• Certification issuance
• Funding approvals
• Legal outcomes
• Regulatory decisions
• Specific business growth or financial results

Service outcomes may depend on client submissions, government departments, policy changes, third-party agencies, and external authorities.

12. Limitation of Liability

To the fullest extent permitted by law, Startup24 Support Private Limited shall not be liable for:

• Direct or indirect financial losses
• Missed opportunities
• Government rejections
• Compliance failures due to incorrect client information
• Delays caused by authorities or third parties
• Technical interruptions
• Revenue losses
• Business damages

Any maximum liability shall be limited strictly to the fees paid by the Client for the relevant service.

13. Third-Party Platforms and External Links

Our website or services may reference external websites, payment processors, government portals, or third-party service providers.

The Company is not responsible for:

• Third-party content
• Security policies
• Privacy standards
• Service interruptions
• External transactions

Users access third-party platforms at their own discretion and risk.

14. Suspension and Termination

The Company reserves the right to suspend or terminate services without prior notice if:

• Fraudulent activity is suspected
• False documentation is submitted
• Payment defaults occur
• Misuse of services is detected
• Legal violations arise
• Abuse toward Company staff occurs

Termination may occur without refund depending on service status.

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Dispute Resolution Process:

• Parties shall first attempt amicable settlement
• If unresolved, disputes may proceed to arbitration under the Arbitration and Conciliation Act, 1996
• Exclusive jurisdiction shall remain Ahmedabad, Gujarat, India

16. Amendments and Modifications

Startup24 Support Private Limited reserves the right to update, amend, or revise these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on official platforms. Continued use of services constitutes acceptance of revised Terms.

17. Grievance Redressal

For complaints, concerns, disputes, or clarifications, clients may contact:

Startup24 Support Private Limited
Email: sales@startup24support.com

Clients should include:

• Full name
• Business name
• Service availed
• Detailed concern
• Contact details

The Company shall make reasonable efforts to review and respond within an operationally appropriate timeframe.

18. Contact Information

Startup24 Support Private Limited
Email: sales@startup24support.com
Website: <www.startup24support.com>

Acceptance of Terms

By accessing our website, engaging our representatives, submitting documentation, or availing our services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

Your continued use of Startup24 Support Private Limited services constitutes legally binding acceptance of all stated provisions.